WEST BURLINGTON ? Autumn Shacklett, Patient Financial Services-Patient Billing, has been named an EXCEL Service Hero at Great River Health System. The health system recognizes employees who demonstrate actions that extend beyond routine, expected employee behavior.
Criteria for the service hero award are based on the health system?s philosophy of care. EXCEL stands for Enthusiastically friendly, X-ceeding expectations, Caring and compassionate, Energetic teamwork, and Leadership and professionalism. Shacklett was nominated for her assistance to a family who needed to apply for Medicaid to cover costly medical care.