WEST BURLINGTON ? Taylor Rice, Women and Family Center, has been named an EXCEL Service Hero at Great River Health System. The health system recognizes employees who demonstrate actions that extend beyond routine, expected employee behavior.
Criteria for the service hero award are based on the health systems? philosophy of care. EXCEL stands for Enthusiastically friendly, X-ceeding expectations, Caring and compassionate, Energetic teamwork, and Leadership and professionalism.
Rice helped a pediatric patient write a list to Santa and fulfilled the little boy?s modest wish list.